Email :
Password :

 

Frequently Asked Questions:

1.      Security

We are secured by Thawte, a key member of the VeriSign family, protects sensitive information during transmission when you connect with us online. The SSL certificates enable 40-bit to 256-bit encryption, depending on your browser capability.



Payment Gateway Service Provider

We subscribe to iPay88 Payment Gateway Service Provider. iPay88 is an Internet Payment Service and Solution operated by Mobile88.Com Sdn. Bhd. (a MSC status company) since year 2006. The payment service allows online store (or e-store) to accept payment via Internet Payment options such as Credit Card, Electronic Account Debiting service (or E-Debit), Electronic Wallet (or E-Wallet), etc. to complete a sales transaction via Internet securely. iPay88 is built to compliant with Malaysia's Payment System Act and PCI Data Security Standard.

 

3.      Return Policy

Kindly contact us at marketing@mybabyshop.com.my within 3 days of receiving your items if you wish to return the item. We will issue you a Product Return Confirmation Email and the returned items must reach us within 14 days from the date of the Product Return Confirmation Email.
The following conditions apply:-
a. We will issue you My Baby Shop cash voucher via email for the return item based on the product purchase price. Please note that we will deduct a 25% restocking fees for return items.
b. Returned items must be in Complete/Original Packing. Items returned stained, washed, spoiled, or used will NOT be eligible for return.
c. Delivery charges are not refundable and if your items were shipped with free shipping, we will deduct the shipping charges from your refund.
d. Delivery cost incurred for returning the items will be borne by the customer.
 

4.      Delivery Charges

Peninsula Malaysia:
RM200 and above: FREE DELIVERY**
** Selected products on sale / promotion / oversized are not eligible for free delivery. For such products, we will include a remark at the product descriptions.
RM200 and below: RM9.50 per delivery

East Malaysia & International:
Kindly email us at marketing@mybabyshop.com.my to enquire on the respective delivery rates.

 

5.      Delivery Timeline

Between 2 – 7 working days. We shall do our very best to ensure prompt delivery.

 

6.      Additional Payment Method

Kindly bank in cash / cheque to Brino Enterprise:

514842014989 Maybank


Kindly email the bank in slip to marketing@mybabyshop.com.my along with your order number.

7.     

Maybank Credit Card Ezypay Installment Plan
 
- Applicable to Maybank Visa & Mastercard Credit Cardholders
- Minimum purchase per transaction is RM500
- Subject to financial charge of 5% of the invoice value
- Valid for walk in customers only
 
 

Registration Problem

 

Kindly email us at marketing@mybabyshop.com.my
 
(In some rare circumstances, the activation email might have landed into your 'spam' box, kindly check.)
 
 
 
 
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